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BigCommerce Email - Add Refund Text

Help with placing additional text in the email when the order status is changed to Refunded takes a simple code injection on the Order Status Update email.

Problem

I'd like to add text to the "REFUNDED" Order Status Update transactional emails


Hoping I can get help with placing additional text in the Order Status Update transactional emails when the order status is changed to REFUNDED. The text would inform customers of how long it will take to receive their refund. Here's the message I'd like displayed in an appropriate place within the email body:

"Your refund has been initiated. Please allow up to 3-5 business days for the money to appear in your account." 

Thanks in advance!

Before

After

Solution

Hello @Dustin Van Duzee (Customer)​, there is a way to add this Refund Language to the Order Status Update email. In the code editor you can add this snippet where you want to display the text:

{{#or (if order.new_status '===' 'Refunded') (if order.new_status '===' 'Partially Refunded')}}
        <p>Your refund has been initiated. Please allow up to 3-5 business days for the money to appear in your account.</p>
{{/or}}


This will ensure that it only displays on Refunded orders.

Tags

BigCommerce, Refund, Email Template

Dated

Created: Dec 09, 2024

Updated: Dec 09, 2024

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